JPMorgan Chase

COMPLAINT METER

Value Meter

40,215 complaints

TOP COMPLAINT CATEGORY

Mortgage Mortgage

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JPMorgan Chase is a financial institution that provides various financial products and services including bank accounts, consumer loans,credit cards, and mortgages. Since Dec 2011, JPMorgan Chase has received 40,215 consumer complaints from customers expressing dissatisfaction with a JPMorgan Chase product or service. Most complaints have been with JPMorgan Chase's Mortgage and Credit card. Companies with similar consumer complaint levels include Bank of TransUnion, Citibank, and Ocwen.

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JPMorgan Chase Consumer Complaint Trends

JPMorgan Chase Consumer Complaints by Product

JPMorgan Chase has received consumer complaints for 11 products or services categories. Most of JPMorgan Chase's consumer complaints have been with its Mortgage products.

44.28 %

17,807 Complaints

Mortgage
Mortgage
24.00 %

9,650 Complaints

Credit card
Credit card
22.44 %

9,024 Complaints

Bank account or service
Bank account or service
4.09 %

1,646 Complaints

Debt collection
Debt collection
2.31 %

930 Complaints

Consumer Loan
Consumer Loan
1.93 %

775 Complaints

Student loan
Student loan
0.51 %

205 Complaints

Money transfers
Money transfers
0.22 %

88 Complaints

Credit reporting
Credit reporting
0.14 %

55 Complaints

Other financial service
Other financial service
0.07 %

29 Complaints

Prepaid card
Prepaid card
0.01 %

6 Complaints

Payday loan
Payday loan

JPMorgan Chase Consumer Complaints by Product Types

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JPMorgan Chase Consumer Complaints by Issue

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JPMorgan Chase Responses to Consumer Complaints

Three percent of JPMorgan Chase's responses have been untimely ,while 11% have been closed with monetary relief. Select a product category below to view how JPMorgan Chase typically responds to consumer complaints.

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